Privacy Policy

At Chatbot Widget AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information, such as:

• Name
• Email address
• Phone number (optional)
• Billing information
• Company information (if applicable)

1.2 Website Data

When you integrate our chatbot widget into your website, we collect:

• Website URLs where our widget is installed
• Widget configuration preferences
• Conversation logs between the chatbot and your website visitors
• Performance metrics of the chatbot

1.3 Usage Data

We automatically collect certain information when you use our service, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our service
• Improve, personalize, and expand our service
• Understand and analyze how you use our service
• Develop new products, services, features, and functionality
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests
• Train and improve our AI chatbot capabilities

3. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your data:

• The right to access, update, or delete the information we have on you
• The right of rectification (to correct errors)
• The right to object (to processing of your data)
• The right of restriction (to limit usage of your data)
• The right to data portability (to receive a copy of your data)
• The right to withdraw consent

To exercise any of these rights, please contact us at support@chatbotwidgetai.xyz.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy, please contact us:

• By email: support@chatbotwidgetai.xyz